Politique d’expédition

PRICE AND DELIVERY CHARGES
The prices include Swiss VAT only for delivery address in Switzerland, for other country no VAT will be charge on our side. All orders in Switzerland, Europe, and the USA include free delivery. All orders for the Middle East incur a 50 Euro charge for VIP delivery by UPS.

Vat & customs fees

for online purchases within Switzerland, 8,1% vat is included in the price as seen online. There are no customs fees.
for online purchases to countries within the European Union (EU), the final invoice amount does not include any vat or customs fees. Customs is paid by the buyer directly to the shipping company.
for deliveries to countries outside the EU, the invoice amount does not include VAT. The correct net amount is specified during the order process and in the order confirmation. Specific taxes and import duties for delivery to a non-EU country must be declared and paid to the relevant authorities of the importing country by the purchaser of the goods.

DELIVERY

The products are sent to the delivery address indicated by the customer during the ordering process. The delivery company is Swiss Post for Switzerland, Europe ,USA and UPS for Middle East.

Unless special conditions (holidays, weekends) specified at the time of order confirmation, the delivery time is 72h for Switzerland, from the confirmation of order. The delivery time is 5 to 7 working days for the rest of the world.

The ordered products are shipped to the delivery address you specified during the order process. Naruto Nagata can not be held responsible for any errors in the seizure of your delivery address and the consequences in terms of delay or error of delivery. In this context, all the actual costs incurred for the return will be borne by the customer.

Naruto Nagata offers a fast delivery service. Naruto Nagata can not be held responsible for non-performance of the delivery period in case of strikes, problems of postal services or delay in the distribution of postal services.

In case of late delivery of more than three days from the date we have indicated in the e-mail shipping, we suggest to check the tracking of parcels, then if necessary to report the delay in sending us an e-mail. We will then contact the Post Office to open an inquiry. An inquiry at the Post Office may last up to 21 working days from the date of its opening. If during this period the product is found, it will be sent immediately to your home. If, on the other hand, the product is not found at the end of the period of 21 working days of investigation, the Post considers the package as lost. It is only after this period that we can send you a replacement product, at our expense. If the ordered products are no longer available at this time, we will refund the amount of products concerned lost during transport.

Any anomaly concerning the delivery (expiration date expired, missing product compared to the delivery order, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer . In the case of a shipment made by the Post Office, if the package arrives open or damaged (especially with the presence of the yellow tape "La Poste") it is essential that the customer has established by the postman or post office which he depends a "report" so that Naruto Nagata can open an investigation and compensation procedure.

RIGHT OF RETURN

In Switzerland, no right of return is formally provided for in law if no defect is found; only art. 197 and seq. Of the Swiss Code of Obligations on sales contracts is applicable. Nevertheless, Naruto Nagata allows you to make certain below. Naruto Nagata must not justify the acceptance of a return. The return of merchandise is to be expected on the part of Naruto Nagata and does not give a right to a legal claim. If a return of merchandise is accepted, the customer must assume the cost of return and the delivery costs. Returns must be made within a maximum of 7 days after the customer receives the order, and the sunglasses must be in the original packaging without any signs of wear.

All products under discount or on sale are final sale and cannot be returned or exchanged.

All scheduled returns must be returned from the date of acceptance of the return.